Lettings Negotiator

Are you passionate about property, customer service and looking for a new challenge for 2025? 

Kivells are seeking a highly driven person, with experience working in an office environment, to join our ambitious and hardworking team. In return for your hard work, the position offers variety; from communicating and building longstanding relationships with clients, to conducting administrative tasks, undertaking property inspections, and accompanying viewings of available properties - every day is different!

If you are looking to progress your career, and eager for a challenge, this could be the perfect opportunity for you! 

About us

Established in 1885, we are a proud independent firm and delivering outstanding customer service for our clients is at the heart of what we do. We have substantial experience at selling and letting properties in the Devon and Cornwall area and we sell a wide range of properties from small cottages to country houses, farms and rural estates. Our lettings portfolio consists of a large number of residential properties. Find out more by watching our video here: https://youtu.be/rmmubyl9SYQ 

The role

Kivells are looking for a full-time Lettings Negotiator based in the Launceston office, with scope to also cover other Cornwall/Devon offices. For the right candidate, we would consider the position being based at the Bude office. Full-time is desirable but part time applicants will be considered. The successful candidate will be ambitious, bright, cheerful, and highly organised, with an ability to work under their own initiative. 

Kivells are looking for a candidate who is very presentable, articulate, has a superb eye for detail together with excellent customer service skills and a strong knowledge of all MS Office packages. The successful candidate will have experience in administration and good telephone etiquette. Previous experience within an estate agency role or ARLA qualified is preferrable but not essential as training will be provided. A full UK driving licence and own vehicle is essential. 

Duties will include (non-exhaustive): 

• • Meeting & greeting clients, landlords & tenants 
• • Handling inbound & outgoing telephone calls 
• • Book, create & conduct viewings with potential new clients and follow up 
• • Acting as a point of contact for tenant problems 
• • Liaising with landlords in connection with tenant issues 
• • Routine property visits to existing tenancies 
• • Arranging maintenance & repairs for tenant properties 
• • Processing rental payments and deposits / Calling tenants to chase rental arrears 
• • Carrying out and preparing inventories / all related general administrative work 
• • Typing of property particulars / arrange window display / mail shots 
• • Data input onto in-house database 
• • Organise diary / valuations / appointments / take messages 
• • Match clients to properties 
• • Follow-up viewings 
• • Ensure compliance with Rental legislation 
• • Ensuring right to rent and anti-money laundering compliance procedures are met 
• • Manage and maintain administrative systems and procedures 
• • Any reasonable instruction 
• • To fully comply with the duties and requirements as set out in the Employee Handbook including contributing to necessary office tasks to ensure housekeeping This is a fantastic opportunity to hone your existing skills, learn new ones and for the right candidate there’s potential for career progression. 

Working Hours: 8.45am - 5.30pm Monday to Friday plus every other Saturday based on a rota from 8.45am till 12.00pm for time off in lieu. 

Closing date: 31st December 2024 We reserve the right to close this advertisement early if we receive a high volume of suitable applications.